Most of us have been on teams or in departments that are in need of repair. It happens even in the best of companies and amongst the most talented, hard-working people.
So how do you fix it?
The main thing to understand is if you’re struggling, more times than not, your primary problem is a communication issue. Strong teams communicate their needs and problems to one another and work together to fix or mediate them. Weak teams tend to pull away from one another instead of being open.
The first step to fixing a team is to allow everyone to provide their feedback on what is bringing the team down and what they think can be done to improve it.
It is important that during this time everyone feels they can be direct and honest. Team members need to know it might not be comfortable, but it is necessary. People may need to be vulnerable in order to address the root causes of the problems.
The team should not fear conflict or criticism as long as it is constructive. It is in this discomfort that the good stuff will come out that is necessary to fix the issues.
Research professor, Dr. Brené Brown explains why being vulnerable with one another is so important in the process of giving feedback.
Once the team is clearly and openly communicating with one another, it is just a matter of creating the plan to address what came out of the meetings. That is, the hard part is done, now it’s just time to do the work of making it right.