When you just want to throttle someone...

Feb 4, 2013

Communication Frustration!

Have you ever been working with a co-worker, perhaps on a team assignment, or a group project and thought to yourself…”Why don’t they just get to the point?” Or perhaps, you find yourself saying…”I need MORE information...why aren’t they saying anything?”

Oftentimes when meeting with other co-workers, frustration sets in. Good communication is important in the success of a business or project. It’s a shame then that so many of us may struggle with being effective communicators. Is it a natural ability, something that we either have or don’t? Or is it a learned skill, something that improves with practice? I would like to think that it’s more of the latter!

Let’s think for a moment about the components of communication: there is a speaker and a listener.

Sometimes when we’re listening to someone else we get frustrated that they’re not giving us what we need. And on the flip side, the person providing the information is frustrated that we are simply not ‘getting it’. We label each other as ineffective communicators. But is it that each person simply doesn’t understand the expectations of the other in their respective roles?

As a listener, we have the responsibility to hear people out. We must not only understand the words they are saying (or not saying), but understand why they are saying them. And when contributing to a conversation, we may not communicate in the same manner that others do. We may be a ‘person of few words’. We may be the ‘rambler’. We may be the one who speaks but doesn’t let others get a word in edge wise. So from both perspectives, we need to learn how to adapt to ensure that the message is being conveyed AND understood.

Effective Communication Tools

There are tools available that can assist you in becoming a more effective communicator. The concepts of Personality Dimensions (PD) allows us to understand why others communicate the way they do.

Take for example a co-worker who tends to ramble while discussing a problem. Is it possible that this rambling also acts as a method of problem solving? Or the co-worker who adds nothing to the conversation, but instead waits for others to contribute? Are they apathetic to the discussion? It may appear so, but it may simply be that this is how they best assess the situation.

PD concepts such as Introversion and Extroversion and the notion that each person has a dominant ‘colour’ with associated characteristics can help explain why they communicate the way they do. By signing up for a Personality Dimension seminar, you have the ability to learn these concepts and put them to work at your organization. You can provide your company with the necessary knowledge to become more effective communicators.

For further information on how you can develop your team’s communication skills, please contact BizXcel today to learn more about how Personality Dimensions can better your organization.