What Behaviour Are Your Performance Indicators Driving?

Jul 31, 2015

Creating your own KPIs and performance indicators also means being careful in considering the types of behaviour you are going to create with the indicator.  As the saying goes, you achieve what you measure.  The act of measuring something means that we are placing focus on it and as a result we are pulled towards achieving it.  It can be easy to put in a performance indicator thinking it will lead you to what you are trying to achieve but it might have a different effect.

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