But How Do You Really Feel? Emotions at Work

Nov 20, 2014

“But how am I supposed to know what they want if they don’t tell me how they feel?”

This was the question I was asked during a coaching session with a supervisor the other day. She had received good marks on her feedback survey from her staff, but like most managers, there were a few areas that could use improvement. 

The difficult part was, there were no comments from any of her staff members, and the numbers alone could not tell the story of what she needed to do in order to improve.

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