9 Essential Epicor Prophet 21 Documentation Resources

 

Epicor Prophet 21 (P21) is a powerful ERP system designed to help distributors manage their operations effectively. Like any robust enterprise system, Prophet 21 has a wealth of features and functionalities that users need to understand to optimize their day-to-day workflows. However, for new users—and even experienced administrators—navigating the system and finding the right information can sometimes be challenging.

To make it easier to access relevant documentation, training materials, and support resources, we’ve compiled a list of some of the best places to find Prophet 21 resources.

Official Epicor Resources

EpicWeb

https://epicweb.epicor.com

EpicWeb serves as a comprehensive resource library for all Epicor systems, including Prophet 21. Some key resources available include:

·         Product downloads to access current and prior versions of Prophet 21.

·         Data dictionary to locate data within the P21 database, including detailed descriptions of tables and columns.

·         Software guides for release notes, installation guides, technical references, feature summaries, and printable documentation.

EpicCare

https://epiccare.epicor.com

EpicCare is the primary support portal for Epicor users, where you can:

·         Submit support cases.

·         Access a vast library of knowledge articles covering system functionality, advanced configurations, and troubleshooting tips.

·         Supplement documentation from EpicWeb with in-depth technical articles.

Epicor Learning Center

https://ondemand.epicor.com/lms/public/signIn.do

This training hub provides structured learning paths for Prophet 21 users, including:

·         Hundreds of recorded video tutorials covering functional areas.

·         Role-based training modules tailored to different job functions.

·         Structured learning pathways to onboard new users efficiently.

P21 Video Portal

https://p21video.epicor.com/

The P21 Video portal offers bite-sized, on-demand videos demonstrating different ways to use Prophet 21. These short videos provide quick, practical solutions to common user challenges.

API Documentation

https://{your middleware server}/docs/V2API.aspx

For developers and technical administrators, Prophet 21’s API documentation provides:

·         Sample code.

·         API overviews and reference materials

User Communities & Peer Support

Prophet 21 World Wide User Group (P21WWUG)

https://www.p21ww.org/

P21WWUG is a global community dedicated to supporting Prophet 21 users. Benefits include:

·         A peer-support network for users and administrators.

·         Regular live webinars on best practices and system enhancements.

·         An annual user conference with networking and educational opportunities.

·         A vibrant online forum where members share challenges and solutions.

EpiUser Help Forums

https://www.epiusers.help/c/prophet-21/18

This public forum allows users to:

·         Post questions about Prophet 21 functionality and troubleshooting.

·         Share best practices and custom solutions.

·         Engage with a knowledgeable community of Epicor users and experts.

Additional Resources

Atlas Precision Consulting on YouTube

https://www.youtube.com/@atlasprecon

Atlas Precision Consulting has over 150 Prophet 21-related videos covering:

·         User operations.

·         System administration.

·         Customization techniques.

Epicor Prophet 21 Partners

Find a partner

Epicor maintains a directory of P21 partners who can assist customers with:

·         Implementation and system optimization.

·         Customization and integrations.

·         Best practices for maximizing ROI from Prophet 21.

Conclusion

Companies using Epicor Prophet 21 have access to a wealth of resources to help them learn, troubleshoot, and optimize their use of the system. By leveraging the documentation, training materials, and community support listed above, businesses can empower their teams to get the most out of Prophet 21.

If you’re looking for expert guidance on Prophet 21, consider working with BizXcel. Contact us at https://www.bizxcel.com/contact to learn more about how we can help you succeed with Prophet 21

 
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